Terms and Conditions

1. Acceptance of these terms

By accessing our website, submitting an enquiry or engaging our services, you agree to these Terms and Conditions. If you do not agree, please do not use the website or our services. If you are accepting on behalf of an organisation, you confirm that you have authority to bind that organisation.

2. Our services

Premier Office Pro provides consulting services in project management methodologies, team collaboration and communication strategies, time management and productivity, and small business consulting and workflow automation. The exact services, deliverables, timeline and fees for each engagement are set out in a written proposal or statement of work (“Engagement Agreement”) agreed before work begins.

3. Proposals and engagement agreements

Proposals are valid for 30 days from the date of issue unless stated otherwise. An engagement starts when both parties have accepted the Engagement Agreement in writing (including by email) and any required initial payment has been received. Changes to scope must be agreed in writing and may affect fees and timelines.

4. Fees and payment

• Fees are stated in the Engagement Agreement and are exclusive of applicable taxes unless stated otherwise.
• Unless agreed otherwise, diagnostics and implementation sprints are invoiced 50% on acceptance and 50% on completion; operations partnerships are invoiced monthly in advance.
• Invoices are payable within 14 days of the invoice date.
• Pre-approved, reasonable expenses such as travel outside the normal service area may be invoiced at cost.
• We may pause work on an engagement while invoices are more than 30 days overdue, after giving written notice.

5. Client responsibilities

Successful consulting depends on collaboration. You agree to:

• Nominate a sponsor with authority to make decisions and approve deliverables.
• Make relevant people available for interviews, workshops and reviews as scheduled.
• Provide timely access to information, tools and systems reasonably required for the work.
• Ensure that you have the right to share any information or grant any system access you provide to us.
• Review deliverables and provide feedback within agreed timeframes.

Delays caused by unavailable people, information or access may extend timelines and, where significant, may lead to a scope change discussion.

6. Intellectual property

On full payment, you own the deliverables created specifically for you, including playbooks, process documents, templates and automation configurations. We retain ownership of our pre-existing methods, frameworks, know-how and generic templates, and grant you a perpetual, non-exclusive licence to use any of them included in your deliverables for your internal business purposes.

7. Confidentiality

Each party will keep the other’s confidential information private, use it only for the engagement and protect it with reasonable care. This obligation does not apply to information that is public, already known to the recipient, independently developed or required to be disclosed by law. Confidentiality obligations continue for three years after the engagement ends.

8. Third-party software

Our work often involves configuring third-party software. Those products are governed by their providers’ own terms, pricing and availability. We are not responsible for outages, changes or pricing decisions made by third-party providers, although we will help you respond to them where reasonable.

9. Limitation of liability

Our services are provided with reasonable skill and care. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, revenue or data, or for business decisions you make based on our recommendations. Our total liability arising from any engagement is limited to the fees paid for that engagement in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Website use

Content on this website is provided for general information. You may view and share it for personal and internal business use, but you may not copy, republish or sell it without our written permission. You must not misuse the website, attempt to gain unauthorised access, or interfere with its operation.

11. Termination

Either party may end an engagement by written notice if the other materially breaches these terms or the Engagement Agreement and does not remedy the breach within 14 days of notice. Cancellations and refunds are handled as described in our Refund and Cancellation Policy.

12. Governing law and disputes

These terms are governed by the laws applicable at our registered place of business, as shown on our Contact page. Both parties will first try to resolve any dispute in good faith through discussion between senior representatives. If that does not succeed within 30 days, either party may refer the dispute to the competent courts of that jurisdiction.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time an Engagement Agreement is accepted applies to that engagement.

14. Contact

Questions about these terms can be sent to info@premierofficepro.com.